Rotochopper owners and operators gathered at Rotochopper’s manufacturing facility in St. Martin, MN for training the second and third week of February. The customer service department hosts Rotochopper University annually for companies that have purchased a Rotochopper horizontal grinder, shredder, or screening equipment during the past year.
The two-day class includes a manufacturing facility tour, equipment operation best practice training, hands-on demonstrations and plenty of networking opportunities allowing machine owners to learn from each other as well. This year the education focused on ‘how to properly feed your machine’, ‘how to perform preventative maintenance’ and ‘how to troubleshoot’. The hands-on demonstrations showed attendees how to install the main rotor bearings and how to adjust the sheave and tension the drive belt on a Rotochopper grinder. “After attending Rotochopper University I feel very confident in my knowledge of operating and maintaining our equipment,” shared one event attendee. Another attendee commented, “They go over a wide scope of topics, but also personalize the information they’re going over for the class attendees and the equipment we operate”.
Rotochopper hosted 60 students during the two-day event from various companies across the globe. Rotochopper Customer Service Manager and event instructor, Adam Asmus, shared the following thoughts, “Rotochopper University continues to be an event that we find has a great benefit to our customers. The attendees can connect with our service team, our company and each other in ways that will benefit their operation for years to come. As an instructor for the event, I was thoroughly impressed with group of attendees this year and enjoyed the time we were able to spend with them”.
Rotochopper continues to focus on and invest in ensuring the owners and operators of Rotochopper equipment are trained and supported through this course. Their world class factory direct support team provides attendees the foundation for optimal operation and positive operational outcomes.
“Factory-direct service and keeping our customers happy are at the core of Rotochopper’s value proposition. Rotochopper University is one of the ways our team brings these values to life. It was great to see so many Rotochopper customers together not only building a connection with us, but also each other. I know Doug Meyer and our service team work extremely hard on an agenda that helps customers minimize downtime and decrease maintenance costs. It was a great two weeks, and we look forward to hosting more Rotochopper Universities in the future,” said Chad Angeli, Rotochopper Vice President of Customer Experience.