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“The longer we deal with Rotochopper, the more confident we are that we are working with a partner, not just a company that wants to sell us something.” -815 Mulch It

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Customer Story: Novem Industries

Founded in North Carolina by Brad Bennett, Novem Industries started in 2008 as a small one-person dumpster roll-off company. Thirteen years later, Novem has grown to 12 employees, and is the single largest provider of wood fuel in the Southeast, processing and delivering over 18,000 tons per year.

Bennett purchased his second Rotochopper in 2017 to meet his increased capacity needs, but the company still faced the unique challenge of processing contaminated wood waste without damaging the grinders. In 2019, Novem added Rotochopper’s 75DK shredder with cross-belt magnet, easily removing damaging metal from the material as it processes through the shredder, creating an end-to-end solution of sorting, pre-shredding, and grinding to create a premium end product. Read more…

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“A customer is the most important visitor on our premises, they are not dependent on us. We are dependent on them. They are not an interruption in our work. They are the purpose of it. They are not an outsider in our business. They are part of it. We are not doing them a favor by serving them. They are doing us a favor by giving us an opportunity to do so.”

— Rotochopper President/CEO

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